LiveChat Pricing 2026: Every Tier Explained

LiveChat pricing runs from $19 to $89 per agent per month (annual billing). The keyword there is per agent: the sticker price you see on their pricing page is for a single seat. Multiply by your team size for the real number.

Here’s what each plan costs, what you actually get, and where the hidden fees are.

What your team actually pays

Team size	Starter (annual)	Team (annual)	Business (annual)
1 agent	$19/mo	$49/mo	$79/mo
3 agents	$57/mo	$147/mo	$237/mo
5 agents	$95/mo	$245/mo	$395/mo
10 agents	$190/mo	$490/mo	$790/mo

Monthly billing adds roughly 30%:

Team size	Starter (monthly)	Team (monthly)	Business (monthly)
1 agent	$25/mo	$59/mo	$89/mo
3 agents	$75/mo	$177/mo	$267/mo
5 agents	$125/mo	$295/mo	$445/mo
10 agents	$250/mo	$590/mo	$890/mo

Tier-by-tier breakdown

Starter: $19/agent/month (annual)

Best for: Sole operators and very small businesses testing live chat for the first time.

You get the basics: a chat widget for your website, canned responses, a ticketing system, and the Copilot AI assistant. Chat history is limited to 60 days. After that, conversations disappear.

The catch: 60-day chat history means you lose context on long-term customers. If a client chats with you in January and again in April, the previous conversation is gone. For any business with repeat customers, this is a dealbreaker.

Team: $49/agent/month (annual)

Best for: Growing support teams that need full chat history and routing.

This is where LiveChat becomes a proper support tool. Unlimited chat history, advanced widget customization, chat routing rules (assign chats based on agent skills or department), SMS messaging, and Apple Messages for Business.

The catch: Still no ChatBot integration; that requires Business. And at $245/month for a 5-agent team, this is a meaningful commitment.

Business: $79/agent/month (annual)

Best for: Teams that want automation alongside live support.

Everything in Team, plus ChatBot integration, advanced analytics, custom visitor segments, and work scheduling. The ChatBot integration is the key differentiator, but there’s a catch.

The catch: ChatBot integration means LiveChat can connect to ChatBot. ChatBot is a separate product from LiveChat Inc. with its own pricing starting at $52/month. So a 5-agent team on Business + ChatBot costs: $395 + $52 = $447/month minimum.

Enterprise: custom pricing

Best for: Large organizations with compliance or dedicated support requirements.

Dedicated account manager, white-label options, HIPAA compliance, product training, and security assistance. Pricing isn’t published; you have to talk to sales.

The ChatBot tax

This is the biggest gotcha in LiveChat’s pricing. Their marketing positions LiveChat + ChatBot as a complete solution. But they’re separate products with separate bills:

• LiveChat Business (5 agents): $395/month
• ChatBot Starter: $52/month
• Total: $447/month

And ChatBot Starter has its own limitations: 1,000 valid chats per month. If your bot handles more volume, you’ll need ChatBot Team ($142/mo) or higher.

A 5-agent LiveChat Business + ChatBot Team setup costs $537/month. That’s not on LiveChat’s pricing page.

The seat-to-agent price hike

LiveChat recently switched from shared-seat pricing to individual-agent pricing. Under the old model, 3 agents could share 2 seats if they worked in shifts. Under the new model, each agent needs their own license regardless of schedule.

For teams with shift coverage, this was an effective price increase of 30-50% with no new features added.

Who should use which tier

Starter: Only if you’re testing live chat as a solo operator and don’t mind losing chat history after 60 days. Try the 14-day free trial before committing.

Team: The sweet spot for most small businesses. Unlimited chat history and routing rules make this a proper support tool. Skip Starter entirely and start here if you’re serious about customer support.

Business: Only if you specifically need the ChatBot integration and advanced analytics. Remember: ChatBot costs extra.

Enterprise: Only if you need HIPAA compliance, white-labeling, or a dedicated account manager.

The verdict

LiveChat is a polished, reliable live chat tool. The widget is well-designed, the agent interface is fast, and the mobile apps work well. But the per-agent pricing makes it expensive at scale, and the separate ChatBot billing is frustrating.

For most small businesses, the Team plan is the right choice: unlimited history and routing at $49/agent/month. Budget based on your full team size, not the per-agent sticker price.

If the per-agent costs are too steep, consider alternatives like Freshchat (included in Freshworks CRM) or Tidio (free plan available with basic chatbot included).

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Pricing sourced from LiveChat’s official pricing page and ChatBot pricing. Last checked January 2026.